Shipping & Returns
We offer free shipping on all orders shipped via UPS Regular Ground Shipping option to addresses within the contiguous US and Canada. There may be additional delivery costs when shipping to Alaska, Hawaii, Puerto Rico, & the US Virgin Islands.
For our International customers please be aware that shipping, customs duties or VAT are the responsibility of the International resident. Free Shipping for International orders may not be available.
If you require a speedy delivery such as next day service, additional shipping charges will apply.
Delivery time to the West Coast is approximately 3 days. Delivery time to the East Coast and the Midwest is approximately one week.
After you have placed your order, you will receive a confirmation email from NomadRugs.com. Once your order has been shipped, we will email you again with the necessary shipping/tracking information. You may use that information to login at the UPS website to track your shipment by confirmation number or directly from the link provided within the email.
If you order rugs from our website, you may inspect them for a period of 5 days. If you are not entirely satisfied with your purchase, you may ship any rugs back within 5 days of delivery for a full refund. Any rugs that are damaged, stained or altered will not be accepted for return or exchange.
To return a rug within 5 days, just send us an email or give us a call, then package up the rugs and ship them back to us. We will inform you when we receive any rugs and refund your card in full.
If you would like to return an item, you pay only the return shipping fees.
After 5 days of delivery, all sales are non-refundable. Any items may be returned for store credit within 30 days of purchase.
Please call us with any additional questions at 415-401-8833
Nomad Rugs has been in business since 1995 with thousands of satisfied clients. Shop with confidence! And please click here to check out independent reviews of Nomad Rugs.